Alorvia Studio
Returns & Exchanges
Returns & Exchanges
14-Day Return Window
Original Condition
Natural Variation
What can be returned?
- Return request is submitted within 14 days of delivery.
- Item is unworn, unused, and in saleable condition.
- Original packaging, pouch, tags, and included cards are returned together.
- Order number and the email used at checkout are provided.
Items we cannot accept
- Customized or personalized pieces.
- Final sale, clearance, or promotional items marked as non-returnable.
- Earrings or hygiene-sensitive jewelry after opening or wearing.
- DIY materials, loose beads, findings, or supplies after opening, mixing, cutting, or use.
- Items damaged by wear, water, chemicals, perfume, impact, or improper care.
Damaged, defective, or incorrect items
1. Contact us
2. Wait for approval
3. Ship it back
Refunds
Return shipping
Returns FAQ
Can I return a natural stone piece because the color or pattern looks different?
Natural stones, pearls, and agate pieces may show differences in color, banding, glow, texture, and surface character. These variations are expected and are not treated as defects unless the item is damaged or materially different from the product description.
Do you offer exchanges?
When stock is available, we can help with an exchange after the original item is approved and returned in eligible condition. If the preferred item is unavailable, we may offer store credit or a refund according to the return result.
Can I return earrings or opened DIY materials?
For hygiene and handling reasons, earrings and opened DIY supplies, loose beads, findings, or jewelry-making materials are generally not returnable unless they arrive damaged, defective, or incorrect.
What if my package is lost?
If tracking shows an issue, please contact us and we will help review the shipment status. Lost-package outcomes depend on the carrier record, delivery scan, address accuracy, and order details.