How can we help?
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Track or Change an Order
Shipping & Delivery
Returns & Exchanges
Orders & Payment
Can I change or cancel my order?
Please contact us as soon as possible. If your order has not started processing, we will do our best to help. Once an order has been packed or shipped, changes may no longer be possible.
Which payment method can I use?
Alorvia Studio currently supports secure checkout through PayPal and available WooCommerce payment options shown at checkout.
Why did my payment fail?
Payment failures can happen because of card issuer checks, PayPal account restrictions, incorrect billing details, or connection issues. Please try again or contact your payment provider.
Shipping
How much is shipping?
All orders include free shipping, with no minimum purchase.
Where do you ship from?
Orders are prepared and shipped from China to international customers. Delivery time can vary by destination, customs, and carrier processing.
Can I change my shipping address?
Contact us quickly after placing your order. If the order has not entered processing, we will try to help. Once shipped, the address usually cannot be changed.
Will I pay import duties or taxes?
For deliveries outside the European Union, Alorvia covers import duties and taxes. For deliveries to EU countries, import duties, VAT and customs clearance charges are payable by the customer and are not included in the product price. Read the full shipping policy.
Returns & Exchanges
What is your return window?
Return or exchange requests should be submitted within 14 days after delivery. Items must be unworn, unused, undamaged, and in original packaging.
Who pays return shipping?
For preference-based returns, return shipping is paid by the customer. If an item arrives damaged, defective, or incorrect, contact us with photos so we can review the best solution.
Can I return opened DIY supplies?
Opened, mixed, cut, or used jewelry-making supplies are generally not eligible for return unless they arrive damaged, defective, or incorrect.
Products & Materials
Will my agate look exactly like the photos?
Agate color, banding and surface character can vary between individual beads and strands. Check each listing for material and treatment details, dimensions and the quantity included.
What materials do you sell?
Our two main collections are stainless steel jewelry and natural agate. Read the individual product description for its material, finish, components and any disclosed treatments.
How should I care for stainless steel jewelry?
Follow our care guide and the individual product notes, especially for plated finishes and mixed-material pieces.
Jewelry Care
Can I shower with my jewelry?
We recommend removing jewelry before showering, swimming, exercising, sleeping, or cleaning. Water, soap, sweat, and chemicals can dull materials and shorten wear life.
How should I care for agate beads?
Check the listing for any treatments or mixed materials, and follow our material care guide before cleaning.
How should I store jewelry?
Store pieces separately in a dry pouch, box, or soft-lined tray. Keep agate beads and stones away from hard metal edges and avoid mixing loose pieces together.
Agate Beads & Strands
How should I store loose beads and findings?
Keep materials dry, clean, and separated by type. Store agate beads, strands, and finished pieces in labeled containers to prevent scratching or mixing.
Can I use DIY supplies for commercial projects?
Unless a product page states otherwise, supplies are intended for personal craft and small creative use. For larger or wholesale needs, contact us first.
Are bead colors always identical between batches?
Natural and dyed materials may vary between batches. For matching projects, order enough material at one time when possible.