Shipping Rates

Shipping options and final shipping costs are shown at checkout before payment.

Processing Time

Most orders are prepared within 2-5 business days, excluding weekends and public holidays. During new product launches, promotions, or peak seasons, processing may take a little longer.

If an item needs extra preparation time, we will make that clear on the product page or contact you after your order is placed.

International Fulfillment

Orders may be shipped through our international fulfillment partners. This helps us keep lightweight jewelry and material orders accessible while still offering tracked delivery where available.

Delivery timing may be affected by customs checks, local postal handling, weather, holidays, or other carrier delays outside our control.

Tracking Your Order

When your order ships, we will send a shipping confirmation email with tracking information when available. Tracking updates may take 24-72 hours to appear after the carrier receives the package.

If your tracking has not updated for several days, please contact us with your order number and we will help check the shipment status.

Customs, Duties & Taxes

International orders may be subject to import duties, VAT, customs fees, or local taxes once they arrive in the destination country. These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Any applicable customs charges are the responsibility of the customer. We recommend checking your local import rules before ordering if you are unsure.

Address Accuracy

Please make sure your shipping address is complete and accurate before placing an order. We are not responsible for delays, failed delivery, or returned packages caused by incorrect or incomplete addresses.

If you notice an address mistake after placing an order, contact us as soon as possible. We can only update an address before the order has shipped.

Lost, Delayed, or Returned Packages

If a package appears delayed, we will help review tracking information and carrier status. A delayed scan does not always mean the package is lost, especially during international transit.

Packages returned because of an incorrect address, refusal, unpaid customs charges, or repeated failed delivery attempts may not be eligible for shipping refunds.