Shipping & Delivery
Stainless steel jewelry and natural agate, shipped from China to international customers.
Standard shipping: Free on all orders, with no minimum purchase.
Processing: Usually 2-5 business days.
Estimated delivery: 10-20 business days after processing; not a guaranteed arrival date.
Shipping Rates
Shipping is included in the product price. No additional shipping charge is added at checkout.
Standard shipping is included for every order value. The current delivery estimate is 10-20 business days after processing.
Processing Time
Most orders are prepared within 2-5 business days, excluding weekends and public holidays. During new product launches, promotions, or peak seasons, processing may take a little longer.
If an item needs extra preparation time, we will make that clear on the product page or contact you after your order is placed.
International Fulfillment
Orders ship from China through our international fulfillment partners. This helps us keep lightweight jewelry and material orders accessible while still offering tracked delivery where available.
Delivery timing may be affected by customs checks, local postal handling, weather, holidays, or other carrier delays outside our control.
Tracking Your Order
When your order ships, we will send a shipping confirmation email with tracking information when available. Tracking updates may take 24-72 hours to appear after the carrier receives the package.
If your tracking has not updated for several days, please contact us with your order number and we will help check the shipment status.
Check carrier updates at Track my order. For orders placed while signed in, view your order history in My account.
Customs, Duties & Taxes
Free shipping on all orders. For deliveries outside the European Union, Alorvia covers import duties and taxes. For deliveries to EU countries, import duties, VAT and customs clearance charges are payable by the customer and are not included in the product price.
For EU deliveries, please check local import requirements before ordering. If a carrier requests import payment for a non-EU delivery, contact us before paying so we can arrange resolution.
Address Accuracy
Please make sure your shipping address is complete and accurate before placing an order. We are not responsible for delays, failed delivery, or returned packages caused by incorrect or incomplete addresses.
If you notice an address mistake after placing an order, contact us as soon as possible. We can only update an address before the order has shipped.
Lost, Delayed, or Returned Packages
If a package appears delayed, we will help review tracking information and carrier status. A delayed scan does not always mean the package is lost, especially during international transit.
Packages returned because of an incorrect address, refusal, unpaid customs charges, or repeated failed delivery attempts will be reviewed with the customer. Contact us for the next steps; standard outbound shipping is included in your product price.
Need Help?
If you have a question about shipping or tracking, contact us with your order number and the email used at checkout.
Contact support or read our Returns & Exchanges policy.