Contact Us
Email us: lovejing9233@gmail.com
Send a message | Typical reply time: 1-2 business days
Order Help
Shipping & Returns
Product & Material Questions
Send us a message
Send a question using this form, or email us directly at lovejing9233@gmail.com. For order help, include your order number and checkout email.
Need to share photos? Attach them to an email. Please do not include passwords or payment card details.
Before you write
- For order help: include your order number and checkout email.
- For damaged items: email clear photos of the item and packaging, with your order number.
- For address changes: contact us as soon as possible after placing the order.
- For natural stone questions: send the product name or link you are considering.
We usually reply within 1-2 business days. During new launches or holidays, replies may take a little longer.
Quick Answers
Can I change my shipping address?
Please contact us as soon as possible. If your order has not started processing, we will do our best to help. Once an order has been packed or shipped, address changes may no longer be possible.
Where is my order?
Please check Track my order for carrier updates first. If tracking has not updated for several days or appears unusual, send us your order number and we will help review the shipment status.
Do natural stone pieces look exactly like the photos?
Natural agate patterns may vary in color, glow, banding, and surface character. These variations are part of the material and make each piece unique.
How do I start a return or exchange?
Please review our Returns & Exchanges page and contact us within the eligible return window. Do not send an item back before receiving return instructions.