Alorvia Studio
Contact Us
Contact Us
Questions about an order, shipping, returns, or the materials in a piece? Send us a note and we will help you find the right next step.
Typical reply time: 1-2 business days | Best for: order help, product questions, shipping and returns
Order Help
Payment questions, order changes, address updates, and order status. If your order has already started processing, changes may not always be possible.
Shipping & Returns
Delivery questions, damaged packages, return requests, and exchange support. Please include your order number when available.
Product & Material Questions
Ask about sizing, styling, natural stone variation, pearl glow, stainless steel care, or gift suggestions.
Send us a message
Use the form below so we can route your message to the right place. For order-related questions, include your order number if you have it.
Before you write
A few details help us reply faster and avoid back-and-forth messages.
- For order help: include your order number and checkout email.
- For damaged items: include clear photos of the item and packaging.
- For address changes: contact us as soon as possible after placing the order.
- For natural stone questions: send the product name or link you are considering.
Reply time:
We usually reply within 1-2 business days. During new launches or holidays, replies may take a little longer.
We usually reply within 1-2 business days. During new launches or holidays, replies may take a little longer.
Quick Answers
Can I change my shipping address?
Please contact us as soon as possible. If your order has not started processing, we will do our best to help. Once an order has been packed or shipped, address changes may no longer be possible.
Where is my order?
Please check your tracking information first. If tracking has not updated for several days or appears unusual, send us your order number and we will help review the shipment status.
Do natural stone pieces look exactly like the photos?
Natural stones, pearls, and agate patterns may vary in color, glow, banding, and surface character. These variations are part of the material and make each piece unique.
How do I start a return or exchange?
Please review our Returns & Exchanges page and contact us within the eligible return window. Do not send an item back before receiving return instructions.